Privacy Policy

Ozara is a technology and management services organization.

Medical services are provided by affiliated professional medical entities, including but not limited to:

• HLTH Lab Medical LLC
• Doctors Office & Walk-In Clinic CA, Inc.
• Doctors Office CT PLLC

If you receive medical care, your protected health information (PHI) may be governed by the Notice of Privacy Practices (NPP) of the professional medical entity providing your care.

This Privacy Policy applies to information collected through the Platform by HLTH LAB Inc.

We may collect the following categories of information:

A. Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Address
• Insurance information
• Payment information

B. Health-Related Information

• Symptoms or intake responses
• Health history provided through the Platform
• Appointment details

If you receive medical services, health information may be shared with the applicable professional medical entity.

C. Technical & Usage Data

• IP address
• Device type
• Browser type
• Operating system
• App usage activity
• Cookies and tracking technologies

D. Payment Information

Payments may be processed through third-party providers (e.g., Stripe, Apple, Google). We do not store full credit card numbers on our servers.

We use information to:

• Provide and improve the Platform
• Schedule appointments
• Facilitate communication
• Support billing coordination
• Verify insurance eligibility
• Respond to inquiries
• Improve system performance
• Comply with legal obligations

We do not sell personal information.

We may share information:

• With affiliated professional medical entities providing care
• With payment processors
• With insurance companies (via the professional entity)
• With service providers under contract
• As required by law

Where applicable, HLTH LAB Inc. may act as a Business Associate under HIPAA.

We do not sell personal data to third parties.

If you receive medical services:

• Your PHI is protected under HIPAA
• The professional medical entity providing care is the covered entity
• You will receive a Notice of Privacy Practices describing how your medical information is used

HLTH LAB Inc. may receive limited health information in its role as a business associate to support administrative and technical functions.

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request access to your personal information
• Request deletion of personal information
• Correct inaccurate information
• Limit use of sensitive personal information

To exercise these rights, contact: frontdesk@ozara.com

We will not discriminate against you for exercising privacy rights.

Medical information governed by HIPAA may be exempt from certain CCPA provisions.

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Medical records are retained in accordance with applicable state and federal law.

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system can guarantee absolute security.

We may use cookies and analytics tools to:

• Improve user experience
• Monitor performance
• Analyze usage patterns

You may disable cookies in your browser settings.

The Platform may integrate with third-party tools.

We are not responsible for the privacy practices of external services.

We encourage you to review their policies.

The Platform is not intended for individuals under 18.

We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy periodically.

Changes will be posted with an updated effective date.

Continued use of the Platform constitutes acceptance of revisions.

For privacy-related inquiries:

For medical record inquiries, contact the professional medical entity providing your care.