Telehealth Informed Consent

Telehealth involves the use of electronic communications and digital technology to provide healthcare services when you and your clinician are not in the same physical location.

Telehealth services may include:

• Real-time video visits
• Secure messaging (asynchronous care)
• Remote review of submitted information
• Electronic prescribing when appropriate

Telehealth may not be suitable for all medical conditions.

Some services may occur through secure messaging or submission of information for later clinician review.

Please note:

• Response times may vary
• Asynchronous care is not appropriate for urgent or emergency conditions
• A clinician may determine that in-person evaluation is necessary

If you are experiencing a medical emergency, call 911 or seek immediate care.

The Ozara platform may use artificial intelligence (AI) tools to assist with:

• Organizing intake information
• Structuring documentation
• Supporting clinical workflow

AI tools do not independently diagnose, treat, or make medical decisions.

All medical decisions are made by licensed clinicians.

As with any healthcare service, telehealth carries certain risks, including:

• Technical interruptions
• Delays in communication
• Incomplete transmission of information
• Privacy risks despite reasonable safeguards

While industry-standard security measures are used, no electronic system can guarantee absolute confidentiality.

Telehealth sessions are conducted through secure systems designed to protect patient information.

If you receive medical services, your health information is handled in accordance with HIPAA and applicable state law by the professional medical entity providing your care.

Patients are encouraged to participate in telehealth visits from a private location whenever possible.

You should understand:

• A physical examination may be limited
• Certain conditions require in-person care
• A clinician may recommend in-person evaluation when medically necessary

Clinicians retain sole discretion in determining whether telehealth is appropriate.

When clinically appropriate and permitted by law, prescriptions may be issued electronically.

Controlled substances may be prescribed only when allowed under applicable federal and state regulations.

Participation in telehealth is voluntary.

Patients may decline telehealth services and request in-person care when available.

Patients receiving telehealth services through Ozara provide formal acknowledgment and consent within the Ozara application prior to their first telehealth visit.

If you have questions about telehealth services, please contact: support@ozara.com